TABLE OF CONTENTS Introduction 3 What are general automation platforms? 4 Low-code usability unlocks integration and automation for business users 5 GAPs are the ‘Swiss Army knife’ for the Enterprise 5 iPaaS and application integration solutions 6 Point-to-point “freemium” integration solutions 7 ETL/ELT and data integration solutions 7 Single-purpose SaaS applications 8 GAPs transform the enterprise with IT-managed, citizen-led automation 10 Key capabilities for General Automation for IT and Business users 11 Building a business case—the ROI of General Automation 15 ROI benefit delivered—Developer productivity savings 16 ROI benefit delivered—Maintenance savings 17 ROI benefit delivered—LOB productivity savings 18 Delivering General Automation 19 Partner with business stakeholders 19 IT’s mantra for automation deployments: Think big. Start small. Scale fast. 19 Conclusion 23 Sources cited 24 About this guide 25