Sources cited 1. Forbes, “Companies That Failed At Digital Transformation And What We Can Learn From Them,” https://www.forbes.com/sites/blakemorgan/2019/09/30/ companies-that-failed-at-digital-transformation-and-what-we-can-learn- from-them/#19fa92ce603c 2. McKinsey, “IT’s Future Value Proposition,” https://www.mckinsey.com/ business-functions/mckinsey-digital/our-insights/its-future-value- proposition 3. Gartner, “Maximize Digital Dexterity by Cultivating Citizen IT,” https://www. gartner.com/document/3970197?ref=solrAll&refval=260335715 4. Gartner, “IT Metrics: IT Spending and Staffing Report, 2010,” https://marketing. dell.com/Global/FileLib/CIO/it_metrics_it_spending.pdf 5. Gartner, “Market Guide for Integration Software as a Service” https://www. gartner.com/document/code/317554?ref=ddisp&refval=317554

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