Part I: Inventory of Part II: Confirming messaging platform users enrichment status Here’s the first part of an automated workflow The second part of this automated workflow in a GAP that automates the syncing of pulls up the leads from Intercom and ascertains enriched leads to a messaging platform, in this whether they’ve already been enriched. case, Intercom: • Intercom - list users: This operation pulls up • Manual Trigger: The process starts with an on- the full list of leads currently in Intercom. demand trigger to kick off the initial steps to • Loop helper: This loop helper iteratively checks pull all existing Intercom leads for enrichment. each user that this automated workflow has (Note: With a General Automation Platform, found in Intercom for updated, enriched info. this could just as easily be a scheduled trigger that runs this update on a monthly, weekly, • Object helper: This step ascertains whether daily, or hourly basis.) the lead contains email and other enrichment information. • Intercom - count users: The next operation reaches into the integrated Intercom instance Boolean if/then helper: This step then starts a and pulls up a list of the total number of all follow-up loop for Intercom leads that are, in fact, leads in Intercom. missing lead data. If the loop ascertains that a lead is missing data, it passes that lead to the next step to be enriched. (If the lead is already enriched, the process more or less ends here.) 12