A critical component that can help IT leaders maintain momentum and ensure success is your vendor’s support model. There are several elements of a support model that are critical to de-risk your digital transformation investment, such as: • A learning management system for business users • Publicly available documentation • Solutions architects to help design automation use cases • Implementation managers • Custom SLAs Key questions to answer: • Which automation projects have you defined for your next wave of automations? • Which business users have you identified to train next? • What elements of your vendor’s support model can you utilize to train builders in your organization?